Frequently Asked Questions

I forgot my password. How do I access my account?    

Very simple! Click on our “Forgot password?” link under the login box on the homepage. After submitting your e-mail address, an e-mail with a link will be sent to you. This will allow you to enter a new password and will give you access to your NCS account.

Which search package should I use?    

NCS offers several search packages. Try to match the package up to the position for which you’re hiring. Don’t spend more money than needed, but make sure you get the information you need to make a good decision. For example, if the applicant won’t be driving for your company you probably don’t need to order a search package that includes a Motor Vehicle Report (MVR). It’s always a good idea to include a County Criminal History search in your search package. The “Complete Package” is a good, comprehensive package.

How long does it take for me to receive my search results?    

Most search results are instant. However, some of our services require hands-on research by one of our court researchers and may take up to 2 business days.

How long does it take to get back non-instant search information?    

There are three common non-instant searches. County Criminal History searches may take up to 2 business days. Motor Vehicle Reports typically take less than 1 business day. Employment Credit Reports typically take a few hours (during normal business hours).

Is there a monthly fee or a minimum charge?    

No, NCS does not charge a monthly fee. You only pay for the searches you run and there are no minimums.

What are my billing options?    

You may pay for your NCS services via credit card or ACH / electronic check. NCS bills on a monthly basis. You may also be billed through one of our NCS Partners. Please contact them for more details.

Should I rely strictly on a database search when making an employment decision?    

No. NCS provides full service employment screening services. Our instant searches are outstanding screening tools, but are only part of what we’re able to provide. In addition to the multi-state database searches, you should also consider a County Criminal History Search. The “Complete Package” covers several search areas to get you the information needed to make an informed decision. As an employer, you should also familiarize yourself with FCRA requirements.

How often is your information updated?    

Our databases are updated frequently. You can view our “Coverage Area” page for details once you create an account and log in to the site.

How long will my completed reports be available on the NCS site?    

Your completed reports will be available online for at least 6 months, but we will occasionally be required to archive them. To be safe, you may want to save the PDF version of your reports.

Do I have to receive a signed Authorization Form before running a search?    

Yes. As an employer, you must follow FCRA rules and you should always have the applicant sign an authorization before running any background search.

How long should I keep my signed Authorization Forms?    

We recommend that you keep the forms on file for at least five years.

What do I do if I choose not to hire an applicant based on their search results?    

Familiarize yourself with the FCRA requirements. A Pre-Adverse Action Letter and/or an Adverse Action Letter may be required. The NCS site will help you generate this information, but you are ultimately responsible for following the FCRA rules and regulations.

How do I get more information about the FCRA?    

More information regarding the FCRA is available on our ‘Forms & Downloads’ page and on our ‘Legal’ page.

Can I add other employees to my account?    

Yes. You may add additional users to your account. They will have the ability to run searches and obtain the information if you so choose.

What does Nolle Prossed or dismissed mean?    

This typically means that the prosecution elected not to prosecute the person and the charges were dropped.